CCW Latin America

In today's digital Latin America, contact centers are undergoing explosive change. Adopting sophisticated technology and next generation practices, organizations across the region are creating seamless customer experiences to prove their value to the “anytime, anywhere” consumer. Providing cost efficiency, multilingual support and geographic proximity, Latin America is also increasingly attractive as a nearshore contact center destination. The region's growing profile comes at a time when organizations are driven to expand globally, tier their services, and engage the fast-growing Spanish-speaking customer market.

With the contact center market projected to reach $15.13 billion across Latin America by 2020, now is the time for global businesses to put their regional plans into action. A division of CCW, the world’s premier customer service conference, CCW Latin America is the only event bringing global and LATAM practitioners under one roof to innovate customer care across the Americas.

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Featured Speakers

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Why attend?

Interactive Sessions

Multicultural Exchanges:

Real-world insights connecting customer care leaders across the Americas

Real Situation Analysis

Align People, Process, and Technology:

Learn from industry trailblazers on delivering world-class, multi channel customer care experiences

ISO Technical Committee

Nearshore Advantages:

Identify each Latin American nation’s unique challenges & benefits to plan your rightshoring roadmap

Reduce Costs and Improve Quality

Hands-on Learning:

Discover next generation contact center solutions during technology demonstrations – and win prizes!

Networking Opportunities

Benchmarking Sessions:

Post-event site tours in San Antonio contact centers
Sponsors & Exhibitors
Media Partners