THE PRODUCERS OF CCW WINTER PRESENT
CCW Latin America
In today's digital Latin America, contact centers are undergoing explosive change. Adopting sophisticated technology and next generation practices, organizations across the region are creating seamless customer experiences to prove their value to the “anytime, anywhere” consumer. Providing cost efficiency, multilingual support and geographic proximity, Latin America is also increasingly attractive as a nearshore contact center destination. The region's growing profile comes at a time when organizations are driven to expand globally, tier their services, and engage the fast-growing Spanish-speaking customer market.
With the contact center market projected to reach $15.13 billion across Latin America by 2020, now is the time for global businesses to put their regional plans into action. A division of CCW, the world’s premier customer service conference, CCW Latin America is the only event bringing global and LATAM practitioners under one roof to innovate customer care across the Americas.
Chairman of the Board
Customer Experience Professionals Association (CXPA)
Director, LACC, Customer Experience
VP of Client Solutions
Grupo TV Cable
Regional Vice President Customer Experience & Churn Management
DIRECTV Latin America
Global Operations Service Redesign Manager
Sabre Travel Corporation
Senior Manager, Customer Solution Center Latin America
Senior Operations Manager – Mexico Regional Operations Center
Director of Contact Center
Real-world insights connecting customer care leaders across the Americas
Align People, Process, and Technology:
Learn from industry trailblazers on delivering world-class, multi channel customer care experiences
Identify each Latin American nation’s unique challenges & benefits to plan your rightshoring roadmap
Discover next generation contact center solutions during technology demonstrations – and win prizes!